We hate when that happens! Please follow these simple steps:
- Tap on ‘More’ and ‘UTUCashBack Status’ to view your cash back history. If you’ve redeemed UTU Thai or Traveler Points as UTUCashBack, you’ll be able to view their status in real time.
- Make sure you have redeemed a minimum of 1000 UTU Thai or Traveler Points and made a purchase at a UTU Brand store.
- Make sure that you’re connected to Wi-Fi or that you have cellular data, as UTU works in real time and with Internet connectivity.
- Check with your local bank and their country’s regulations.
In the case that these steps above don’t help, reach out to us through email and we’ll respond to you within 24 hours.