Getting Started
What is UTU
How does it work?
- What if I leave my smartphone at home?
- Does UTU support Samsung Pay and Apple Pay?
- How does it work?
- Do I need to tell the cashier at a brand store that I'm a UTU member?
- It says I have to make a purchase to get UTU Bonus Points. Why?
- Can I use any registered credit or debit card to make purchases but have a separate default cash back card?
Signing Up
- How do I sign up?
- What countries does UTU operate in?
- How do I add a Friend to my UTU?
- Does my iOS or Android phone have to be up to date for me to use UTU?
- How old must I be to use UTU? Is there an age limit?
- Can I use a prepaid card to use UTU?
My Account
- Why doesn't UTU remember my login details?
- How do I change my Account information?
- My UTU has frozen and I cannot access my Account. What do I do?
- How do I change my UTU password?
- I forgot my UTU password. What do I do?
- I'm back in my home country and forgot to redeem for cash back within Thailand. What do I do?